Captain's No-Fee Dropship Program will allow you more time each day to focus your efforts on other important business tasks and the savings will immediately improve your bottom line!

Captain's Dropship Program is a no-fee solution to allow your company to...

	Expand and enhance your product catalog without holding any additional inventory
	Purchase Captain products only when your customers purchase a Captain product
	Reduce inventory holding costs
	Eliminate order processing time and costs
	Place orders online for same-day shipment via USPS Priority Mail
	Personalize the Packing Slips that we send to your customers with your company name and contact information to improve customer retention
	Offer your customers innovative, effective and doctor recommended orthopedic products

Please review the following Frequently Asked Questions for more information on the Captain Sports Dropship Program. If you have any questions please contact a Captain Sports Representative for further assistance.

Q. Are there any fees associated with the Dropship Program?
A. No, there are no charges for dropship orders. We will ship your orders free of a dropship charge and charge only the wholesale cost of the item and a shipping charge based on the shipping weight and destination. As a dropship dealer, you will be charged the same low price as inventory holding dealers and in-turn receive the same high sales margins.

Q. What is the cost of shipping?
A. Shipping is charged at the same cost USPS charges for the package based on weight and destination. There are no processing or handling fees added to the charged shipping rate. Dropship orders may be placed for delivery to all U.S. and Canadian locations. We do not ship orders outside of North America. Orders with a shipping address outside of the North America will be shipped to your location where dealers may then forward the package on to the final destination.

Q. How are dropship orders shipped and how quickly will orders be shipped?
A. Captain Sports ships orders received before 1:00 P.M. EST the same day as received. All others are shipped the next business day by USPS Priority Mail for fast 2 to 4 day delivery.

Q. How will our company provide payment for submitted dropship orders?
A. From the Dealer Control Panel you may submit a credit card for dropship order payment. Your credit card on file will be charged at the time of shipment.

Q. What information will appear on the receipts sent to customers?
A. The receipt is technically a Packing Slip as it does not include any prices or order totals. The information listed on the packing slip includes your company name, a company slogan or sales message that you specify, your customer service contact information, your web site address and a listing of the items and quantity ordered. You may submit your company information or update your company information that will appear on the receipts in the "Update Account Information" section of the Dealer Control Panel.

Q. How are returns and exchanges handled?
A. Each dropship receipt that is sent to you (via e-mail) will include a Return Merchandise Authorization number which you should issue to your customer if a return or size exchange is requested. Returns and exchanges will be accepted for 30 days after the initial shipment date. Products returned must be in unused condition with original undamaged packaging. Used or damaged items will not be accepted unless the product was originally defective. When returns are received we will credit your account for the amount of the item(s) returned and we will notify you of the return so that you may credit the customers account. If an exchange of a different size is requested, we will process the exchange and ship the item to your customer at no additional cost. Please note, we cannot exchange an item for a different item, only size exchanges can be accepted. A credit deduction of 35% will be assessed to returns with damaged or missing packaging. There are no restocking charges for returned and exchanged items.

Q. How do we get started?
A. Once you create an account at CaptainSports.com you will be issued a dealer number which you may use to begin placing dropship orders. We have made it very easy to quickly integrate Captain products into your web site or catalog. You may simply download Product Data Sheets from the Captain web site in MS Word format or Text and quickly insert the information into your web site or catalog. Product Data Sheets include four high resolution product images, product descriptions, product selling points and sizing tables.

If you have any questions about the Dropship Program or integrating Captain products into your web site or catalog please contact a Captain Sports Representative for further assistance.

Thank you for your interest in the Captain Sports Dropship Program. We look forward to working with you.